Susan Reilly Salgado is Hospitality Quotient’s founder and primary thought-leader. Susan leverages 20+ years of academic and professional experience in organizational behavior, and focuses primarily on assessing, building, sustaining, and evolving culture through effective leadership. Susan brings passion, energy, and intellect as she helps clients execute and sustain cultural shifts, and adopt leadership strategies that put hospitality at the center of their business models to yield a sustainable competitive advantage.
A celebrated educator, Susan has instructed and guest-lectured in business classes at Lehigh University, NYU’s Stern School of Business, University of Pennsylvania’s Wharton School, and Yale University Executive Education. She has addressed audiences from a wide range of industries, including engagements with Citibank Small Business Seminars, TEDx, Crain’s New York Business, Share Our Strength, Global Insurance Symposium, GLG Share, and the Leukemia and Lymphoma Society. In addition to her Ph.D. in Organizational Behavior from NYU/Stern School of Business, Susan holds a BS and an MBA from Lehigh University. In 2016, Susan was named one of Fast Company’s Most Creative People in Business.